Important Notice

Carefully read the following terms and conditions before buying any excursions/shore excursions online. These terms and conditions, are applicable, supplement the Guest Ticket Contract and are binding. Purchase of any activities constitutes the Guest’s agreement to be legally bound by these additional terms and conditions.

Excursions Terms & Conditions

General

These conditions are binding once you purchase any excursion provided by independent tour operators through X&B Club Travel LTD (Club Travel Go). The deadline for making excursion bookings online is 1 day (24 hours) prior to the actual excursion date, unless otherwise noted in the excursion description.

All excursions are subject to change without notice. Descriptions, departure times, itineraries, pricing and locations may be altered and may vary due to unforeseen circumstances. Descriptions, schedules and excursion lengths are all based on approximate times and predetermined points of interest. Changes may be unavoidable and can be made at X&B Club Travel LTD (Club Travel Go)’s or the tour operator’s sole discretion. Departure times and meeting places will be printed on the excursion ticket. As a delay may result in a missed excursion or interfere with the excursion’s normal operation, guests are required to report to the specified location, at the designated departure time.

You will be required to pay for your excursion order in full using our secure online credit card processing. You will receive instant online confirmation that your order has been paid in full. Your tickets will be sent to you to your email address.

Excursion Cancellation and Refund Policy

Excursions may be cancelled by X&B Club Travel LTD (Club Travel Go) or the Tour Operator for any reason whatsoever. In the event of cancellation your sole recourse is a refund of the amount paid for the cancelled activity.

Excursions may be canceled or modified depending on the number of guests participating. Some excursions require a minimum number of guests to operate. If this minimum is not met, excursions may be cancelled by the Tour Operator and full refunds will be issued via the credit card used when purchasing the excursion or a voucher for the same value will be sent to you for use for any future excursion bookings.

At times, tour operators will cancel particular excursions due to weather-related safety considerations. In this instance, refunds/vouches will be issued for guests holding tickets on a cancelled excursion, and all efforts will be made to accommodate guests on an alternate excursion.

For online cancellations of excursions that may occur before the cut-off window (24 hours prior to the excursion date), a full refund/Club Travel Go voucher will automatically be posted to the credit card or guests online wallet that was used to pay for the excursion order, regardless of whether the person who made the purchase. Please allow 7-10 business days for the credit to post to your account.

In the event of an excursion booking is canceled before the 24 hour cut-off window, a full refund will automatically be posted to the original credit card used to pay for the order.

Individual Reservations

  • 48 hours or more in advance of the excursion date - 100% refund
  • 24-48 hours in advance – date changes will be accepted without refunds
  • No shows or late arrivals – no refund

Group Reservations

  • 15 days or more in advance of the excursion date - 100% refund
  • Less than 15 days prior to excursion date – date changes will be accepted without refunds
  • No shows or late arrivals – no refund